Thursday, April 3, 2008
A Leaky Diaper and a Check in the Mail
Over the weekend, I was playing with Kaelin on the living room floor. She was on my back riding me like a horse and suddenly I felt a wetness on my back. I asked my husband about it and he could see that my shirt was wet and then we saw that Kaelin's pants were also wet! Uh-Oh! I took her diaper off and saw that the elastic had broken. I changed her diaper and her pants and it wasn't long before the same thing happened again! I guess I'm not too bright because it happened a 3rd time before I figured out there was a bigger problem at hand.
On Monday, I called Pampers and spoke to a VERY friendly and helpful woman who asked me a series of detailed questions about what happened to the diapers in question. They offered to replace the entire case of diapers that were affected, so I'm getting a check from Pampers for $30 for my trouble, plus some coupons!
I always try to give feedback to companies good or bad to help them and help other customers...this time it paid off, literally!