I got a Food Saver (you know, the machine that you can use to freeze dry food that you prepare ahead of time) for Christmas from my parents. I was soooo excited!! I baked some bread and tried to suck all the air out (with the machine, not my mouth!) and seal the bag around it, but it didn't work. I spent some time on the phone with the service/troubleshooting department and they couldn't figure out what was wrong.
They told me to send it back to them and they wanted me to ship it...me...that means me pay to ship it! I said no way...this is a brand new Food Saver and I haven't even gotten to use it! So then they agreed to send me a prepaid shipping label.
I sent it back according the instructions and didn't hear anything for a month. Then I kind of forgot about it until last week (I know, ridiculous). I called the company and asked if my Food Saver was fixed and why I didn't have it. They told me that I was supposed to call them after I sent it to make sure they sent it back to me. Huh? This wasn't in the instructions. They told me that they would send it right out to me and I would get it within two weeks. OK. That's fine.
A week later I got a package from Food Saver. A very small package. They sent me a new Food Saver because they couldn't fix my old one, but this one was the "compact" version. I didn't have a compact version! I called them AGAIN, and told them this wasn't my Food Saver and I was upset now!
The lady was very nice and said she would send me out the Deluxe version which retails for $280 and was an upgrade from the one I had. I said thank you very much, that is very nice of you to do that. She also actually apologized...that's almost unheard of today in customer service!
So, I will be (probably) doing some cooking soon and using my new Food Saver to store the food in my freezer for quick and easy dinner nights!